Since the beginning of the COVID, we have a large amount of users that are now working remotely (from home).

As their computer is likely to run "disconnected from the office VPN" for a long period of time. The site cache connections attempts often fails and is abandoned. This will result as errors on the next download attempts until they manually reset they sitecache connexion or restart the BluecieloECM.LWS.SiteCache.exe.