BC Explorer does not properly "fall back" to downloading content.
You can set a view to show (ie. have access to) both types of content and default to one. So far so good. I have it set for rendition default but access both. However but there are many documents that are already native (content only) PDF. Now there are whole other issues here with PDFtron and viewing that have been brought up separately but this is only about downloading, not viewing. Also this is only about a single download as opposed to some other issues about multiple downloads without the extra download manager.
In a nutshell the interface should fall back to downloading the content when you select the button or right-click context menu for 'Download' as opposed to failing with an error.
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Daryle Tilroe
- Jul 16 2019
- Planned
Related ideas
With 2022R1 multifile download has been released (MER-I-153) however for a mixed set, files with and without renditions, it should still fail back to source file if there is no rendition. 2022R1 either warns and only downloads renditions even though native PDF source files are available or worse fails silently.
So with the upgrade to 2020R2 this is "mostly" fixed. There are also now separate "Download" and "Download (rendition)" selections for content and renditions. There is still the case that that if you choose to "Download (rendition)" on a native PDF it will fail because there is no rendition. I could make the argument that it should still fall back to the native content if it is a PDF when you select "Download (rendition)", even if it technically has no rendition; however it is a lot better now.
Please tell me this was fixed in 2020?
I'd also note that the download fails when you choose the "Download" from the document screen as well.
Thank you again for your suggestion and additional information.
This idea is being considered for a future release. Staty tuned for updates.
Chris Tsangarides
Product Manager
Accruent
Not quite, these are cases where there is no rendition because the native file is already a PDF. BCE should then proceed to download the native content.
We are already using the content tab workaround you note but this is clearly a bug that should be fixed.
I'm not sure what hybrid part or TIFF you are referring too. The screen captures just attempt to show a download selection with a native content file (DWG) and rendition (PDF) that work - the QUE203 one - and then a download with native content only (PDF) - the RIV111 one - that does not. The last two Screenshots are out of order though.
While the work around we are using "works" it is not intuitive, requires unnecessary extra training, and is rather disappointing for a professional enterprise product.
Thank you for your suggestion.
Help me understand the issue a little better.
If I understand correctly, the issue is not that the download the 'default' PDF rendition does not work, but rather that Explorer does not try to download the native file when the rendition download fails. Is that correct?
I understand that this would be frustrating.
A way to access the native file is by enabling the "Contents" propety page, this shows the user all of the content (fiiles) that are associate with the document. In the screen capture, we're looking at a hybird file (DWG and TIFF) as well as the PDF rendition. From any of these files, the user can right-click and download each of them.
Please let me know if this is a viable solution to what you're experiencing.
Chris Tsangarides
Product Manager
Accruent